Help Center

Find answers fast.

Self-serve knowledge base for developers and operators. Search our docs, browse topics, or jump straight to the API reference.

Browse by topic

Frequently asked questions

How do I get API credentials?

Sign up at https://app.lux.financial. Sandbox keys are issued immediately. Production keys require completing KYB. See the Onboarding guide for a full walkthrough.

Related docs →
What asset classes can I trade?

Public markets (stocks, fixed income, commodities, forex), private markets (privates, pre-IPO), and digital markets (crypto). Full asset coverage and venue list are documented under Trading.

Related docs →
Which order types are supported?

Market, limit (GTC/IOC/FOK/DAY), stop, stop-limit, bracket, and algorithmic orders including TWAP, VWAP, POV, and iceberg. See Execution for routing and algo specs.

Related docs →
How do I connect a FIX 4.4 session?

Co-located and institutional partners connect via FIX 4.4 with CompID + password. REST-only integrations start at ~5ms, FIX drops to ~500us, ZAP binary to ~100us. Contact partners@lux.financial for session credentials.

Related docs →
What are the API rate limits?

Sandbox: 100 req/min. Production: 1,000 req/min standard. Institutional and HFT tiers get higher dedicated limits. WebSocket streams have no per-message limits within channel subscriptions.

Related docs →
What settlement timelines apply?

Crypto settles T+0 on-chain. US equities settle T+1. Forex settles T+2. Privates/pre-IPO settle on closing. Full settlement-rail map is in the Trading doc.

Related docs →
How is compliance handled?

Multi-jurisdiction KYC/AML with sanctions (OFAC/EU/UK/UN) screening, PEP checks, travel-rule (FATF-compliant), SAR/CTR filing, and Reg SHO / Reg T / Reg NMS controls on relevant venues.

Related docs →
How does agentic / MCP access work?

Every REST endpoint is exposed over Model Context Protocol. AI agents authenticate with scoped JWTs, stream quotes over WebSocket, and submit orders with the same compliance pipeline as human traders.

Related docs →

Still need help?

Developer community

Discuss integrations, share patterns, and get peer support in our Discord.

Join Discord

System status

Live uptime dashboards, scheduled maintenance windows, and incident history.

View status

Paying customer?

SLA-backed technical support with priority routing and incident response.

Support plans

New integration?

Talk to sales about volume pricing, white-label, and custom deployments.

Contact sales