How can we help?
Get the support you need to build with Lux Financial
Frequently Asked Questions
How do I get API credentials?
Sign up for a sandbox account at app.lux.financial. You'll receive API keys immediately for testing. Production keys are issued after completing verification.
What are the API rate limits?
Sandbox: 100 requests/minute. Production: 1,000 requests/minute standard, 10,000 requests/minute for enterprise. Contact us for higher limits.
How long does integration take?
Most integrations are completed in 2-4 weeks. Simple payment flows can be live in days. Our team provides dedicated support throughout.
What compliance requirements do I need?
Requirements vary by use case and jurisdiction. We provide compliance guidance and can handle KYC/AML through our platform for most scenarios.
Do you support webhooks?
Yes, we provide real-time webhooks for all transaction events, account changes, and compliance alerts. Webhook signatures ensure authenticity.
What currencies and payment rails do you support?
34+ fiat currencies via ACH, Wire, SEPA, Faster Payments, SWIFT, and local rails. Plus USDC, USDT, PYUSD across 8+ blockchain networks.
Support Plans
Choose the level of support that matches your needs
Developer
For startups and developers getting started
- Community Discord access
- Documentation & guides
- Email support (48hr response)
- Sandbox environment
Growth
For scaling businesses with production needs
- Everything in Developer
- Priority email support (24hr response)
- Slack channel access
- Monthly check-in calls
- Integration assistance
Enterprise
For large organizations with critical requirements
- Everything in Growth
- Dedicated support engineer
- 4-hour response SLA
- 24/7 emergency support
- Custom integrations
- Quarterly business reviews
Still have questions?
Our team is ready to help you get started